Privacy Policy

Last updated: 10 July 2025

PEAK SHIFT EOOD ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy outlines what we collect, how we use it, and your rights in relation to your information when you visit our website or use our PX/PUSH subscription design services.

001. Information We Collect

We collect information that is necessary to operate our business and improve your experience:

Personal Information: Name, email address, billing information, and company details when you subscribe to our services
Project Data: Design briefs, feedback, project files, and communication related to your design requests
Usage Data: Pages visited, time spent on site, browser/device type, and interaction patterns collected via analytics tools
Communication Data: Messages, comments, and feedback exchanged through our service platforms

002. Third-Party Services

We use the following third-party services to deliver our design subscription service:

Google Workspace: For email communication (Gmail), document collaboration and storage (Drive, Docs), video meetings with automated transcription (Meet), and meeting summaries
Typeform: For client onboarding forms and service questionnaires
Loom: For screen recordings, video explanations, and design walkthrough presentations
Figma: For design file collaboration and client feedback collection
Notion: For project management, task tracking, and client contact information
Telegram: For client communication (when requested)
Vercel: For hosting our dashboard and service platforms
Wise: For payment processing, billing, and subscription management

Each service processes data according to their respective privacy policies and our data processing agreements.

003. How We Use Your Information

We use the data we collect to:

Deliver design services according to your subscription plan
Communicate about projects, revisions, and service updates
Process payments and manage your subscription
Improve our services and user experience
Comply with legal obligations and resolve disputes
Showcase completed work (only with your permission or as specified in our Terms)

004. Data Sharing

We do not sell, rent, or trade your personal information. We may share data with:

Service Providers: Third-party platforms necessary for service delivery (Figma, Notion, etc.)
Payment Processors: For subscription billing and payment processing
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with mergers, acquisitions, or asset sales

All service providers are required to handle your data securely and in accordance with this policy.

005. Data Storage & Security

Your information is stored within the European Union and processed in accordance with GDPR requirements. We implement appropriate technical and organizational measures to protect your data, including:

Encryption of data in transit and at rest
Access controls and authentication systems
Regular security assessments and updates
Staff training on data protection practices

006. Data Retention

We retain your data only as long as necessary:

Active Subscriptions: For the duration of your subscription plus 3 years for legal compliance
Project Files: Delivered work belongs to you; we may retain copies for portfolio purposes (with permission)
Communication Records: Maintained for customer service and legal purposes
Analytics Data: Anonymized usage data may be retained indefinitely for service improvement

007. Your Rights (GDPR)

As an EU-based company, we ensure full GDPR compliance. You have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Delete your data (subject to legal retention requirements)
Restriction: Limit how we process your data
Portability: Receive your data in a machine-readable format
Objection: Object to processing for direct marketing or legitimate interests
Withdrawal: Withdraw consent for data processing at any time

To exercise these rights, contact us at [email protected].

008. Cookies & Tracking

We use cookies and similar technologies to enhance user experience and gather analytics data. Types of cookies we use:

Essential Cookies: Required for website functionality
Analytics Cookies: To understand how visitors use our site
Preference Cookies: To remember your settings and preferences

You can disable cookies through your browser settings, though some site features may not function properly.

009. International Transfers

While we are EU-based, some third-party services may transfer data outside the EU. We ensure adequate protection through:

EU-US Data Privacy Framework compliance
Standard Contractual Clauses (SCCs)
Adequacy decisions by the European Commission
Other appropriate safeguards as required by GDPR

010. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or prominent notice on our website.

011. Contact & Complaints

For privacy-related questions, data requests, or complaints:

PEAK SHIFT EOOD
12 Vitosha Blvd, Sofia 1000, Bulgaria
Email: [email protected]
UIC: BG204478925

You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection or your local supervisory authority.